Consumer information

Any resident of Durango that acquires a product or service in the town has the support of the Municipal Office for Consumer Information(OMIC) (OMIC) This is a free service offered by the Durango Local Area Association where the consumer can come to be informed of their consumer rights.

The consumer is entitled to among others the right to information about the use and consumption of the product or service so that his/her economic interests and rights as a consumer are protected.

To ensure that these rights are protected the OMIC provides the following services:

  • Consumer information on telephony, housing, insurance, banking, home repairs, travel, delivery services, technical assistance, vehicles etc... Information leaflets have been drawn up to provide the consumer with all the necessary information on these topics.
  • Information about the consumers' rights and the ways of settling disputes that may arise from purchases or contracting services, such as mediation or arbitration.
  • Handling of complaint sheets and mediating between the consumer and the business entity on behalf of the Basque Government OMIC
  • Information about other entities dealing with consumer-related issues.


Issues related to the Health Service or the Public Administration cannot be dealt with in a consumer context. Therefore any complaints or claims will be handled by the relevant authority.

Complaints can be made to the Municipal Office for Consumer Information (OMIC), by email, by post or fax including in all cases the documentation (budgets, contracts, bills) that form the basis of the complaint presented.

Consumer enquiries can be made in person, by telephone or email in either of the two official languages of the Basque Country .